Transparency is luxury.
At BTE Luxe, your safety, privacy, and trust matter. Below, you’ll find all the legal bits and important info that protect your rights and explain how we operate with integrity — from appointment policies to digital product terms.We’re committed to creating a seamless, respectful experience for every guest at BTE Luxe. Please take a moment to review the following policies and FAQs to help us keep things smooth, safe, and glow-worthy.

POLICIES

Privacy Policy

Effective Date: 04/20/2025

At BTE Luxe, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, schedule appointments, or purchase digital products.

Information We Collect:

  • Contact info (name, email, phone)

  • Booking details + service preferences

  • Payment data via third-party processors (Vagaro, Stripe, etc.)

  • Website usage data via cookies

How We Use It:

  • To manage appointments + provide services

  • To communicate about your bookings

  • To send updates, promos, and newsletters (only if opted in)

  • To improve user experience + site performance

We Share Data With:

  • Booking platforms (e.g. Vagaro)

  • Payment processors (e.g. Stripe, PayPal)

  • Email tools (e.g. Squarespace Campaigns)

We do not sell your information.

Your Rights: You may request to access, update, or delete your personal data. Email us at info@britheesthi.com.

Security: We use secure platforms and SSL encryption where applicable.

Contact: Questions or concerns? Reach out anytime at info@britheesthi.com.

📜 Terms & Conditions

By using our site and booking services, you agree to the following:

  • You must review and accept our service policies before booking.

  • All prices and offerings are subject to change.

  • Digital products are for personal use only — no resale or redistribution allowed.

  • We reserve the right to refuse service for any behavior that violates our policies or disrespects our space.

For any questions, please contact info@britheesthi.com.

Refund & Cancellation Policy

Appointments:
Deposits are non-refundable. Rescheduling is allowed up to 24 hours in advance. Late cancellations (under 12 hours) may result in forfeiture of deposit. No-shows will be charged 100% of the service total.

Digital Products:
Due to the nature of digital goods, purchases are non-refundable. Please contact us if you encounter any technical issues.

Retail Items:
All sales are final on skincare and wellness items. Exchanges may be accepted within 7 days for unopened products.

Need support? Contact info@britheeshti.com.

Accessibility Statement

BTE Luxe is committed to making our website as accessible as possible.

Website Accessibility:

  • Clean fonts + strong color contrast

  • Content updated to align with accessibility guidelines

  • Keyboard + screen-reader friendly navigation

In-Person Accessibility:
Our suite is located in a historic building with over 10 steps at the main entry. We regret that we currently cannot accommodate wheelchair access, but we are actively exploring options for accessibility improvements.

Feedback Welcome:
If you face any barriers while accessing our site, please email us at info@britheesthi.com.

We’re committed to inclusivity and accessibility in all that we do.

General Guidelines

  • Please arrive solo to your appointment unless otherwise approved. Guests may wait in the lobby if seating permits.

  • If you're sick or showing cold/flu symptoms, please reschedule. Appointments may be canceled on arrival if illness is observed.

  • A 50% retainer is required to book. Remaining balance is due at checkout via card or cash.

  • Gratuity is appreciated but not required. Accepted via checkout, CashApp, Venmo, or Zelle.

  • 10-minute grace period is honored. After 15 minutes, the appointment will be canceled and the cancellation policy will apply.

  • No-call, no-shows will be charged 100% of the booked service(s) and may lose future booking privileges.

  • All sales are final. Please contact us ASAP if there's an issue with your service or product.

Appointment Cancellation Policy

  • Cancel or reschedule at least 24 hours in advance to avoid fees.

  • Cancellations within 12 hours forfeit the deposit (50%).

  • No-call, no-shows are charged 100% of the booked service(s).

Class Cancellation Policy

  • Cancel or reschedule at least 48 hours in advance.

  • Cancellations within 48 hours forfeit the deposit (50%).

  • No-call, no-show for classes will be charged 100% of the fee.

FREQUENTLY ASKED QUESTIONS

  • You’ll receive a pre-appointment checklist via email after booking. Be sure to avoid actives, sun exposure, or hair removal right before your service.

  • Facials: Every 4–6 weeks or quarterly for maintenance.
    Body waxing: Every 4–6 weeks.
    Facial waxing: Every 2–3 weeks.
    Lash + brow: As needed — lamis and lifts last up to 6 weeks.

  • We ask that clients arrive solo to preserve a peaceful, private environment. One guest may wait in the front if approved and space allows.

  • Yes! Visit our Memberships or Packages page to explore recurring options and glow-up bundles.

  • We honor a 10-minute grace period. After 15 minutes, your appointment will be canceled, and a cancellation fee may apply.

  • Most services are by appointment only, but you can always DM or call to check availability.