Policies

Your safety and health is my top priority, in order to provide a safe and sanitary service the following guidelines will be implemented immediately:

• Under the new mandate in DC, as of January 15, 2022, all patrons of indoor businesses must show proof of vaccination.
• As usual, all spaces and implements used in services are cleaned, disinfected, and sanitized following each client. 
• Any cancellations on the clients behalf due to a positive Covid test or possible exposure, funds will be refunded to an e-Gift card. Please quarantine for the full 10-14 days. A new appointment may be set within 72 hours of a negative Covid test.
• All clients must use hand sanitizer provided or wash their hands upon entering the building with soap and water for at least 20 seconds. 
• Please understand that all hugs, hand shakes, and physical greeting touches will be prohibited.
• A face mask must be worn in all common areas of the spa. It will only be permitted to be removed once in the spa room, if necessary for service. 
• If you have traveled within two weeks prior to your requested appointment time, please wait 14 days after your return to book an appointment.

• When you arrive to your appointment, please wait in the lobby. There are benches and a restroom available for your use and comfort. If I am not available when you arrive, please send a text to 240-763-0790 to check in.
• Please complete ALL forms required for your appointment online prior to your service time. Clients are no longer allowed to arrive early and wait for appointment start time.
• Please refrain from bringing any extra guests during your appointment time, any additional guests will be asked to leave. 
• If you are sick, have any cold and/or flu symptoms, or feeling unwell in general, please reschedule. If there are any signs of illness during your appointment, the service will be cut, canceled, and rescheduled. The cancellation policy will apply.
• A 50% deposit is required for all appointments. This deposit is nonrefundable. Any cancelations before 24 hrs will allow the deposit to roll-over. You can pay when booking by providing your card information after selecting your appointment slot.  No other deposit payments will be accepted. 
• There is an extended hours calendar for anyone who cannot make an appointment during my regular business hours. Extended hours appointments require a $25 deposit fee plus a $.75 processing fee that is NOT included in the service charge. Please understand that this is a non-refundable additional fee to what you are paying for the service.
• Remaining balance must be paid by card or cash. 
• Gratuity can be added online or via CashApp ($jooubri), Venmo(@Jooubri), PayPal (esthibri@britheesthi.com), Zelle, Apple Pay, or cash.
• Please contact me immediately if you have any issues with booking. If I am unavailable, please leave a detailed voicemail or text message including your name, requested service, and time.
• Virtual Consultations, Extended Hour appointments, Packages, and Subscriptions must be paid in full when booked.
• here is a 10 minute grace period for all appointments, late arrival will result in an abbreviated service time and you will be responsible for the full service cost. After 15 minutes, your appointment will be canceled. You will be responsible for the cancellation fee. No exceptions.
• There is a 2 appointment rescheduling limit, please try not to reschedule the same appointment more than twice. This will result in forfeiture of your deposit payment.
• No call, no show appointments will be charged 50% of the services booked and may result in a restriction for future booking. An additional, non-refundable inconvenience charge of $10 will be added to all no-show appointments for services over $50.
• If you cancel late or no call, no show and your card declines when I go to charge, you will be banned from future booking. 

All sales on services and retail are final. If there are any issues or concerns about any service or product, please contact me as soon as possible.

You are required to cancel or reschedule your appointment at least 24 hours in advance to avoid any cancellation fees. Any last minute cancellation or rescheduling (within 24 hours of the appointment time) will be subject to forfeiture of your deposit payment. No call, no show appointment will be subject to a cancellation fee worth 50% of the service(s) booked. An additional, non-refundable inconvenience charge of $10 will be added to all no-show appointments of $50 or more.